How can we help?

Your license key is sent to the email address used during purchase. Please:

1. Check your spam/junk folder
2. Search your inbox for "MemoForge" or "license"
3. Verify you're checking the correct email address
4. Wait a few minutes - emails can take up to 5 minutes to arrive

Still no email? Contact us at support@memoforge.com with your purchase confirmation.

Your license key follows this format:

Example: CLE-A3X9-B7K2-P5M8

The first three letters indicate your product. Make sure to copy the entire key including dashes.

Each license can be activated on up to 2 devices.

If you need to activate on a new device after using both activations, you can deactivate an old device from your account dashboard.

If you see this error, try:

1. Copy and paste the key directly from your email (don't retype it)
2. Make sure there are no extra spaces before or after the key
3. Verify you're entering the key in the correct product
4. Check that your license hasn't expired

1. Visit the downloads page
2. Enter your license key
3. Click "Access Downloads"
4. Click the download button for your product

The download link is also included in your license email for quick access.

1. Download the .dmg file
2. Double-click the .dmg file to open it
3. Drag the app icon to your Applications folder
4. Open the app from your Applications folder
5. Enter your license key when prompted

This is a standard macOS security message. To open the app:

1. Right-click (or Control-click) on the app in Applications
2. Select "Open" from the menu
3. Click "Open" in the dialog that appears

You only need to do this once. After that, you can open the app normally.

• macOS 11.0 (Big Sur) or later
• Apple Silicon (M1/M2/M3) or Intel processor
• 200 MB available disk space

We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, contact us within 30 days for a full refund, no questions asked.

Yes! Students and educators get 30% off. Contact us at support@memoforge.com with proof of enrollment or employment to receive your discount code.

Yes! Contact us and we'll apply your previous purchase as credit toward the MemoForge Suite. You'll only pay the difference.

No. All purchases are lifetime licenses with no recurring fees. Buy once, use forever. You'll also receive free updates for the current major version.